This Privacy Policy explains how Clean Sweep Pros handles personal data for its residential and office cleaning services, including move-in and move-out cleaning. It applies to information collected through the website, by phone, by email, and during service coordination in the Noumea metropolitan area.
We may collect contact details, property and access information, service preferences, appointment details, payment-related records, and any condition photos or notes you choose to provide. We also process limited technical data such as device, browser, and usage information when you visit the site.
We receive data directly from you when you contact us, request a quote, arrange access, or book a cleaning visit. We may also obtain information from messages, phone calls, email correspondence, and records created during scheduling, invoicing, and completion handover.
We may use session cookies, persistent cookies, and similar technologies to support site operation, remember basic preferences, and understand how the site is used. We do not rely on cookies to collect more information than is reasonably needed for those purposes.
You can manage cookies through your browser settings and, where available, site controls. Some cookies are needed for basic site functions, and disabling them may affect how the site works.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing in some circumstances.
To make a privacy request, use the contact details in this policy and describe the information or action you are seeking. We may ask for reasonable verification before responding and may decline a request where the law allows us to do so.
We retain personal data for the period needed to manage inquiries, complete bookings, document services, handle payment and accounting records, and meet legal or operational requirements. When data is no longer needed, we delete it or de-identify it where appropriate.
When we update this policy, we will post the revised version on the site and change the effective date where appropriate. If a change materially affects how we handle personal data, we may provide additional notice through a reasonable channel.
We use personal data to respond to inquiries, prepare quotes, confirm property condition and access details, schedule appointments, coordinate handover timing, carry out cleaning services, process payments, maintain records, improve site performance, and meet legal, accounting, and security requirements.
We may share personal data with payment processors, communication tools, hosting providers, and other operational vendors that help us run the website and manage bookings. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality obligations.
We may disclose personal data when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address fraud, security, or safety concerns. We may also share information where disclosure is needed to support billing, accounting, or dispute handling.
